CAN I CONTACT YOU GUYS DIRECTLY WITH ANY QUESTIONS? Feel free to drop us a line anytime by contacting us at help@lindafinegold.com! MAKE SURE YOU CHECK YOUR SPAM FOR A RESPONSE. WE REPLY TO EMAILS WITHIN 1 WORKING DAY. A working day is not a weekend or holiday you moron.
WHAT HAPPENS IF I FORGOT TO ADD MY DISCOUNT CODE? We cannot apply a discount code to your order after you have already completed your purchase, so pay attention stupid.
WHAT IS MY SHIPPING COST? A flat rate of $10.00 is charged on all domestic orders. A flat rate of $15.00 is charged on all orders to Canada. A flat rate of $25.00 is charged on all international orders. These flat rates apply to the first 5 items in your cart. After the 5th item, each additional item will incur a $1.50 surcharge. Mystery boxes are limited to 1 per customer per order. If you add more than 1 mystery box to your cart, each additional mystery box will incur a $5.00 surcharge.
WHEN SHOULD I EXPECT MY ORDER TO SHIP OUT? All of our orders now ship within 2-5 business days of the date of purchase. Shipping times may vary due to availability. Mystery boxes ship in 7-10 business days. As soon as your order ships you will receive an email confirmation. We are closed on weekends. We anticipate high volume of orders during the holiday season, so please allow extra time for processing and shipping. IT WILL TAKE USPS A COUPLE DAYS TO SCAN YOUR PACKAGE AFTER PICKUP. DON'T FREAK OUT. We do not cancel orders after they have been placed because our system automatically generates a label. This means we will ship you your order. If you'd still like a refund at that point, you will need to send it back to us.
WHEN WILL I RECEIVE MY ORDER? Most U.S. orders will be delivered within 4-7 business days from the date it has been shipped out.
International orders may take up to 3-5 weeks to be delivered depending on customs policies for your country. Free shipping discount codes do not apply to international orders. All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided.
WHERE IS MY ORDER? If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon Lindafinegold.com receiving the package.
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
Lindafinegold.com does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
HOW DO I RETURN AN ITEM? If you are not 100% satisfied with your purchase, you can return your order to us within 14 days to receive store credit. Returned items must be unworn, in the state you received them, and in the original packaging. ALL HATS, MUGS, AND SOCKS ARE FINAL SALE! ALL MYSTERY BOXES ARE FINAL SALE. ALL FACEMASKS, JEWELRY, BRAS, THONGS, BOXER BRIEFS, BOOTY SHORTS, SWIMWEAR & SEX TOYS ARE FINAL SALE.
Make sure to keep your return tracking info because we will need it.
We do not provide prepaid shipping labels unless an item is incorrect or damaged.
Please send your return with your packing slip/invoice to:
LINDA FINEGOLD / KIRILL WAS HERE
ATTN: RETURNS
18017 Chatsworth St #395
Granada Hills, CA 91344
I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHATS SHOULD I DO? Don't panic. This is normal, especially over weekends and holidays. USPS usually takes 24-48 hours to update their tracking information. If you still feel like there is a problem, feel free to shoot us an email via our help center with your order number and well take a look into it for you!
I WANT TO TRY TO GET THE FREE GIFT CARDS YOU GUYS PUT OUT, WHAT DO I NEED TO KNOW?
1. Have fun and don’t be a greedy pig
2. Have your carts loaded and ready at all times.
3. Pay attention to the gift card amount before checking out.
4. Gift cards are first come first serve. This means the first person to use it will get the money, nobody else.
5. If you check out and end up paying full price, that’s a risk you’re taking. We will not be offering cancellations on these orders anymore. You can still exchange your product or return it if you’re not happy, but we cannot cancel an order 5 mins after it’s been placed and you realize you’re an idiot.
6. If you can’t afford to buy a $20 shirt, you probably shouldn’t be playing this game and should just wait for when we have a sale.
7. If you can’t figure out how this works, you shouldn’t be playing. Don’t DM us about it. You’ll just get ignored.
*We reserve the right to refuse orders to people who break our rule of 2 gift cards used per customer per day. We also reserve the right to ask for ID on any gift card winner to prove they are not using false names to place multiple orders.*
CAN I CONTACT YOU GUYS DIRECTLY WITH ANY QUESTIONS? Feel free to drop us a line anytime at help@lindafinegold.com!